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Whether you’re deciding where to start or need help with a program, you’ll find answers below.
Click on one of the options below for answers to Frequently Asked Questions or navigate to our Contact Form for additional support. 

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Frequently Asked Questions

is this a medical or clinical program?

No. Listening Between the Lines is an educational program, not medical care or therapy. The content is designed to help adults better understand listening, communication, and listening effort after hearing changes. It does not replace care from your audiologist or hearing healthcare provider. Think of this program as learning how to use listening skills in everyday life — something that typically happens outside the clinic. These programs are designed for real-world listening challenges, regardless of whether you have a formal hearing loss diagnosis.

who is this program for?

This program is designed for adults and families of adults who:
- Use hearing aids or cochlear implants
- Recently experienced hearing changes
- Feel tired or overwhelmed by listening situations
- Hear sounds but still struggle in conversations
- Want communication to feel easier and more natural

You do not need advanced technology knowledge or prior training to benefit. If you’ve ever thought:
“I can hear… but listening still feels hard” - you are in the right place.

how is this different from other hearing consulting services or programs?

Listening Between the Lines is not a hearing consulting service. Hearing consulting services either give you information without application or offer sessions without a clear structure. Listening Foundations programs do both, intentionally.

You learn first → so sessions aren’t spent on basics
You apply → so it’s not just theory
You refine → so it actually sticks

The goal isn’t temporary insight. It’s long-term change in how you listen and communicate. By the end of this experience, you’ll have a clear understanding of your listening patterns, practical strategies for real-world situations, confidence in how to approach conversations in quiet and in noise as well as a sense of control that doesn’t depend on constant follow-up sessions or repeat consultations. 

How is this different from what my audiologist or device manufacturer already provided?

Your audiologist focused on helping you hear sound clearly through testing, device programming, and medical guidance. The hearing aid and cochlear implant manufacturers provide aural rehabilitation resources to practice detecting and differentiating sounds with your devices. 

Listening Between the Lines focuses on what comes after that step: understanding listening effort, adapting to real-world environments, building communication awareness, and developing practical listening strategies for long-term success. 
These two approaches complement each other but serve different purposes.

which program should I start with?

Each offering supports a different stage of the listening journey:
→ Blog Posts (Free)
Learn foundational concepts and explore whether this approach resonates with you.
Listening Foundations Lite (eBook)
Build awareness of listening effort and communication patterns.
Listening Foundations Core (Structured Program with optional 1:1 Guided Application)
A structured, step-by-step learning experience led by a clinical audiologist with exercises and deeper education.
Optional 1:1 Guided Application add-on that is personalized to address your specific listening challenges and long-term goals. 

Most people begin with Lite and move into Core when they’re ready for more structured and personalized support. 

How do I access the program after purchase?
How long do I have access?

You’ll receive immediate access via email with instructions to log in and get started.

You’ll have ongoing access, so you can move through the material at your own pace and review as needed. Clients enrolling in the Guided Application program will need to schedule both of their 1:1 sessions within 3 months of purchasing the course. 

How long does it take to see improvement?
Will this fix my hearing?

Many people notice increased awareness early on. Meaningful improvement comes from applying strategies consistently over time.

These programs are not designed to “fix” hearing. They help you better understand and manage how you listen in real-world situations. This approach works best when you actively engage with the material and apply it in your daily life. If you’re unsure if a specific program is right for you, starting with a smaller step can help you decide if it’s the right fit.

Do you offer payment plans?

Yes, payment plans are available for select programs upon checkout.

What is the refund policy?

Due to the digital nature of the course, eBook purchases and course enrollment are non-refundable. If you’re unsure if a specific program is right for you, starting with a smaller step can help you decide if it’s the right fit.

are listening foundations programs fsa eligible?

Listening Foundations courses are not FSA eligible. FSA eligibility applies to services that are deemed medically necessary to treat a diagnosed medical or mental condition. Listening Between the Lines provides educational information and coaching and does not replace professional medical care.

Disclaimer

EDUCATIONAL PURPOSE ONLY
The information provided through Listening Between the Lines- including all programs, materials, website content, and communications- is for educational and informational purposes only. This content is designed to help you better understand listening and communication in real-world situations. It is not intended to replace individualized medical care.

NOT MEDICAL ADVICE
Nothing on this website or within any program should be interpreted as medical advice, diagnosis, or treatment. You should consult with a qualified healthcare provider for:
  • Medical concerns
  • Hearing evaluations
  • Diagnosis or treatment decisions

Do not delay or disregard professional medical advice based on information provided here.

NO CLINICIAN-PATIENT RELATIONSHIP
Participation in any program or use of this website does not establish a clinician–patient relationship. Even if the content is created by a licensed audiologist, it is delivered in an educational format and is not a substitute for personalized clinical care.

INDIVIDUAL RESULTS MAY VARY
The programs are designed to provide guidance, education, and practical strategies. However:
  • Outcomes will vary
  • Progress depends on individual effort, consistency, and personal circumstances

No guarantees are made regarding specific results.

SCOPE OF SERVICES
Listening Between the Lines focuses on:
  • Listening strategies
  • Auditory processing awareness
  • Communication in everyday environments

It does not provide:
  • Diagnostic testing
  • Medical treatment
  • Hearing aid fitting or adjustments
  • Emergency or urgent care

PERSONAL RESPONSIBILITY
By using this website or participating in any program, you acknowledge that you are responsible for how you apply the information provided. You agree to use your own judgment and seek professional care when appropriate.

EXTERNAL LINKS
This website may include links to third-party resources for convenience. Listening Between the Lines is not responsible for the content, accuracy, or practices of external websites.

LIMITATION OF LIABILITY
To the fullest extent permitted by law, Listening Between the Lines is not liable for any direct or indirect damages resulting from the use or misuse of the information provided.

CONTACT
If you have questions about this Disclaimer, please contact us using the Contact Form. 

By using this website or participating in any program, you acknowledge that you have read, understood, and agreed to this Disclaimer.

Terms & Conditions

OVERVIEW
By accessing or purchasing any content, program, or service through Listening Between the Lines, you agree to the following terms and conditions. Please read them carefully before use.

EDUCATIONAL PURPOSE ONLY
All content provided through this website and associated programs is for educational and informational purposes only. Participation does not establish a clinician–patient relationship. These programs are not a substitute for:
  • Medical advice
  • Diagnosis
  • Treatment from a licensed healthcare provider

PROGRAM ACCESS
Upon purchase, you will receive access to the program materials as outlined at the time of purchase. Access is intended for individual use only. Sharing login information or distributing materials is not permitted. Access may be revoked if misuse is detected. 

PAYMENTS & PRICING
All prices are listed in USD and are subject to change at any time. Payment plans (if offered) must be completed in full according to the agreed schedule. Failure to complete payments may result in immediate loss of access to program materials.

REFUND POLICY
Due to the digital nature of the programs, refunds are not available. 

GUIDED APPLICATION SESSIONS
Programs that include live sessions involve reserved time and personalized support. Rescheduling may be permitted with advance notice. Missed sessions without timely notice may be forfeited. 

NO GUARANTEES
While the programs are designed to provide clarity and practical strategies, results will vary based on individual effort, engagement, and circumstances. No specific outcomes are guaranteed.

INTELLECTUAL PROPERTY
All content, materials, and resources are the intellectual property of Listening Between the Lines. You may not: reproduce, distribute, modify, share any materials without written permission.

LIMITATION OF LIABILITY
Listening Between the Lines is not liable for any direct or indirect damages resulting from the use or misuse of program content. You are responsible for how you apply the information provided.

MODIFICATIONS
These terms may be updated at any time. Continued use of the website or programs constitutes acceptance of any changes.

CONTACT
If you have questions about these terms, please contact us using our Contact Form. 


By using this website or purchasing a program, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

Privacy Policy

OVERVIEW
Your privacy is important. This Privacy Policy explains how Listening Between the Lines collects, uses, and protects your information when you visit this website, purchase a program, or interact with our services. By using this website, you agree to the practices described below.

INFORMATION WE COLLECT
We may collect personal information when you:
  • Visit the website
  • Sign up for emails or resources
  • Purchase a program
  • Submit a contact form

This information may include:
  • Name
  • Email address
  • Billing information (processed securely through third-party providers)
  • Any information you voluntarily provide

We may also collect limited non-personal data such as browser type or pages visited to improve the website experience.

HOW YOUR INFORMATION IS USED
Your information may be used to:
  • Provide access to programs and services
  • Process payments
  • Send important updates related to your purchase
  • Respond to inquiries
  • Share educational content, resources, or program updates (if you opt in)
  • Improve website functionality and user experience

EMAIL COMMUNICATION
If you choose to subscribe, you may receive emails related to:
  • Educational content
  • Program updates
  • Relevant resources

You can unsubscribe at any time using the link provided in any email.

PAYMENT PROCESSING
Payments are processed through secure third-party providers (such as Stripe or similar platforms). Listening Between the Lines does not store or have direct access to your full payment details.

DATA SHARING
Your information is not sold or rented. We may share limited information with trusted third-party services only as necessary to:
  • Process payments
  • Deliver email communications
  • Host and operate the website

These providers are required to maintain the confidentiality and security of your information.

DATA SECURITY
Reasonable measures are taken to protect your information. However, no method of transmission over the internet is 100% secure. By using this website, you acknowledge this inherent risk.

COOKIES
This website may use cookies or similar technologies to:
  • Improve user experience
  • Understand how visitors interact with the site

You can adjust your browser settings to disable cookies if you prefer.

YOUR RIGHTS
You may request to:
  • Access the personal information we hold about you
  • Update or correct your information
  • Request deletion of your data

To do so, please contact us using the Contact Form. 

CHILDREN'S PRIVACY
This website is not intended for individuals under the age of 18, and we do not knowingly collect personal information from children.

CHANGES TO THIS POLICY
This Privacy Policy may be updated at any time. Changes will be reflected on this page with an updated effective date.

CONTACT
If you have any questions about this Privacy Policy or how your information is handled, please contact us using the Contact Form. 

By using this website you acknowledge that you have read and understood this Privacy Policy.

Please view our Programs page for more details or send us an inquiry through our contact form.

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